Privacy Policy
Updated: 14th March 2026
1. Introduction
BugOff Pest Control is committed to protecting the privacy of visitors to our website and customers who contact us for pest control services.
This Privacy Policy explains how we collect, use, and protect personal information provided through our website or through direct communication with our business.
By using this website, you agree to the terms outlined in this Privacy Policy.
BugOff Pest Control aims to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2. Information We Collect
When you contact BugOff Pest Control or submit a form through our website, we may collect personal information including:
- Name
- Email address
- Phone number
- Property address or suburb
- Details relating to pest control enquiries
We may also collect limited technical information when you visit our website, such as IP address, browser type, and general website usage data.
This information helps us improve website performance and user experience.
3. How We Use Your Information
Personal information collected through this website may be used for the following purposes:
- Responding to enquiries or service requests
- Providing pest control quotes and services
- Communicating regarding appointments or services
- Improving our website and customer service
- Maintaining business records where required by law
- We may also use contact information to follow up on services or request customer feedback such as Google reviews.
BugOff Pest Control does not sell or rent personal information to third parties.
4. Disclosure of Information
In some circumstances, personal information may be shared with third parties where necessary to provide services. This may include licensed pest control technicians, subcontractors, or service providers assisting in delivering pest control services.
Information may also be disclosed where required by law or where necessary to protect the rights or safety of BugOff Pest Control or its customers.
5. Data Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
While we implement appropriate security measures, no method of online transmission or electronic storage is completely secure.
6. Third-Party Services
Our website may contain links to third-party services such as Google Maps, Google Reviews, and social media platforms.
These services operate under their own privacy policies and BugOff Pest Control is not responsible for their privacy practices.
7. Cookies and Website Analytics
Our website may use cookies or basic analytics tools to understand how visitors interact with the site.
Cookies are small files stored on your device that help improve website functionality and performance.
Most browsers allow you to control or disable cookies through browser settings.
8. Updates to This Policy
BugOff Pest Control may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.
Any updates will be published on this page.
9. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
BugOff Pest Control
Gold Coast, Queensland